Privacy Policy — MAXPRO Fitness App
This Privacy Policy describes how the MAXPRO Fitness mobile application (“App”) accesses, collects, uses, stores, and shares information when you use the App. It applies specifically to the App and is separate from the privacy practices of our e‑commerce website.
Website shopping privacy (orders, shipping, Shopify checkout) is covered separately at maxprofitness.com/policies/privacy-policy.
1. Who we are / Contact
MAXPRO Fitness
71 Walnut Boulevard, Rochester, MI 48307, United States
Privacy requests: info@maxprofitness.com
Customer support: customerservice@maxprofitness.com
Phone: 773-466-2946
2. Information we collect
Depending on how you use the App, we may collect the following categories of data:
2.1 Account and profile information
- Name, email address, and authentication identifiers
- Account credentials managed through Firebase Authentication (email/password, Google Sign-In, and/or Sign in with Apple where available)
- Profile details you choose to provide (for example display name, photo, country, gender, birthday, height, weight, fitness level, weekly goals, measurement preference)
- Subscription / entitlement status related to in-app purchases
2.2 Workout and fitness activity data
- Workout sessions, exercise history, results, calories estimates, duration, resistance/power metrics (including MXP), and related performance summaries
- Saved or shared workouts, favorites, programs, challenges, schedules, and social/feed activity you create or interact with
- Leaderboard scores and achievement progress
2.3 Device and Bluetooth data
- Information needed to discover and connect to MAXPRO hardware via Bluetooth Low Energy (BLE)
- Device identifiers related to paired MAXPRO equipment and connection status
- On Android, approximate/precise location permission may be required by the operating system for Bluetooth scanning; we use this permission to enable BLE connectivity for workouts, not to track your movement for advertising
2.4 Health and sensor data
- Heart rate and related sensor readings when you connect a compatible heart-rate monitor, Apple Watch / Health integrations, Google Fit / Health Connect, Garmin, or similar sources you authorize
- Activity recognition / body sensor permissions where required by the OS to read workout or sensor data
Health data is used to display metrics to you, personalize training insights, and store workout-related results in your account. We do not sell health data.
2.5 Media and content you upload
- Profile images and other media you choose to upload
- User-generated content such as posts, comments, messages, or shared workouts
2.6 App diagnostics, analytics, and notifications
- App usage events, crash logs, performance data, and device/app version information (for example via Firebase Analytics, Firebase Performance, Sentry, and/or PostHog)
- Push notification tokens and notification preferences (Firebase Cloud Messaging and/or OneSignal)
- Approximate timezone / language settings to deliver localized content and scheduling features
2.7 Purchase information
- In-app subscription purchase status and receipts processed by Google Play Billing / Apple In‑App Purchase
- We do not receive your full payment card number from Google Play or the App Store
3. How we use information
- Create and manage your account
- Connect to MAXPRO devices and deliver workout experiences
- Track progress, generate results, insights, achievements, and leaderboards
- Provide social, messaging, challenges, programs, and coaching features you use
- Process subscriptions and restore purchases
- Send transactional and (if enabled) promotional push notifications
- Improve reliability, security, and product performance
- Comply with legal obligations and enforce our terms
- Respond to support requests
4. How we share information
We share information only as needed to operate the App:
- Service providers / processors such as Google Firebase (Authentication, Firestore, Cloud Functions, Storage, Analytics, Messaging), Google Play / Apple for purchases, OneSignal (push), analytics/crash tools (for example Sentry, PostHog), and email/support tools
- Other users, when you use social, sharing, leaderboard, messaging, or public-profile features
- Legal / safety, if required by law or to protect rights, safety, and integrity of the service
- Business transfers, in connection with a merger, acquisition, or asset sale
We do not sell personal information. We do not share mobile phone numbers with third parties/affiliates for their own marketing.
5. Permissions the App may request
- Bluetooth — connect to MAXPRO hardware and compatible accessories
- Location (Android) — required by Android for BLE device scanning while connecting to hardware
- Body sensors / activity recognition / health permissions — heart rate and fitness metrics when you opt in
- Calendar — schedule workouts if you use scheduling features
- Camera / photos — if you upload a profile photo or media
- Notifications — workout reminders and product messages if enabled
- Internet / network — sync account data and content
You can revoke OS permissions in your device settings. Some features may not work without them.
6. Data retention
We retain account, workout, and related App data for as long as your account remains active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements. If you request account/data deletion, we delete or anonymize personal data within a reasonable period, except where retention is required by law (for example purchase records).
7. Your choices and rights
- Access or update profile information in the App
- Control notification preferences in the App / device settings
- Disconnect Bluetooth devices and revoke health permissions in OS settings
- Request access, correction, or deletion of personal data by emailing info@maxprofitness.com
- Delete your account using in-app account deletion (where available) or by contacting support
Depending on your location (for example EEA/UK/California), you may have additional rights under applicable privacy laws. To exercise those rights, contact us using the details above.
8. Children’s privacy
The App is not directed to children under 13 (or under 16 where required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
9. Security
We use administrative, technical, and organizational measures designed to protect personal information (including encrypted transit via HTTPS and access-controlled cloud infrastructure). No method of transmission or storage is 100% secure.
10. International transfers
We are based in the United States and use cloud providers that may process data in the United States and other countries. By using the App, you understand your information may be processed in countries that may have different data-protection laws than your country of residence.
11. Third-party services
The App relies on third-party platforms that have their own privacy policies, including:
- Google Firebase / Google Play services
- Apple App Store / Sign in with Apple / Apple Health (where used)
- OneSignal
- Analytics and crash reporting providers used by the App
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will be revised when changes are posted. Continued use of the App after an update means you acknowledge the revised policy.
13. Contact
Questions about this Privacy Policy or our data practices:
info@maxprofitness.com
MAXPRO Fitness — Privacy Compliance Officer
71 Walnut Boulevard, Rochester, MI 48307, United States